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Go to the shopShipping & Handling
We work hard to get your order to you quickly and safely. Below you’ll find everything you need to know about processing times, shipping options, costs, and claims.
Order processing
Once you place your order, we get to work quickly. All in‑stock items are packed and shipped within two business days. As soon as your package heads out the door, you’ll receive an email with your tracking number so you can follow its journey.
Deliveries
Our delivery partners are busy bees from Monday to Friday. Need a Saturday delivery? Contact us and we’ll let you know if we can make it happen.
Shipping methods
We always choose the shipping method that gets your order to you the fastest and most reliably. If you’re in a hurry, Express shipping is available at checkout, where you’ll see the fees and estimated delivery times (rural addresses may take a little longer than indicated). Need your order faster? Check out the next section.
Priority handling
If you need your order to move at lightning speed, reach out to us and we’ll walk you through the different priority options.
Shipping charges
Orders of $100 or more before taxes ship for free anywhere in Canada.
Orders of $100 or less before taxes ship for a simple flat fee of $10, coast to coast. Shipping charges are non-refundable.
Claims and order issues
If the product you received is defective, incorrect, or was delivered damaged, please contact us within 7 days.
Order changes
If you need to update or cancel your order, just reach out within 24 hours and we’ll do our best to help. Once a shipping confirmation has been sent, your package is already on the move and we may not be able to intercept it or make changes, but we’ll always try to support you however we can.
International deliveries
We ship within Canada only.
If you live outside the country, please visit our European website at www.scootandride.com to find retailers in your region.
Returns and Exchanges
Sometimes plans change, and that’s completely okay. If you’re thinking about returning or exchanging an item, here’s everything you need to know before getting started.
Where our policy applies
Our return policy covers orders placed directly on our website, www.scootandride.ca. If you purchased your Scoot & Ride product from a retailer or another website, they’ll be the best ones to help you with a return or exchange.
Return window
To request a refund or exchange, please contact us within 7 days of receiving your order. After 14 days, all items become final sale.
For holiday shoppers, we extend the window: orders received between November 1st and December 24th can be returned or exchanged until January 15th of the following year.
Condition of returned products
Returned products must be brand new, unused, and in their original packaging (including labels). We inspect all returned items before completing a refund or exchange. If everything checks out, your refund will be processed within five business days.
If a product comes back to us used, damaged, or missing its original packaging, a restocking fee may be deducted from the refund. Shipping costs for returning items are the customer’s responsibility.
How exchanges work
Exchanges are handled like a fresh order. Once we receive and approve your return, we’ll credit the value of the item, and you can place a new order whenever you’re ready.
Defective products
If you believe your product has a defect, whether it was purchased on our website or from a retailer in Canada, please contact us and we'll make sure you’re taken care of.
