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Go to the shopGot questions? We’ve got answers.
Everything You Need to Know About Shopping With Scoot & Ride Canada. Find Your Answer Fast.
Where can I buy your products?
You can purchase Scoot & Ride products directly from our online store or visit the "Where to find us" page to find a local retailer.
What’s your return policy?
Please visit our Shipping & Returns page to know more about our return policy.
When will my order ship?
In-stock items are typically prepared and shipped within 2 business days. Once your order is on its way, you’ll receive a confirmation email with your tracking number.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders of $100 or more (before tax), anywhere in Canada. For orders under $100, a flat $10 shipping fee applies, regardless of your province or territory.
What is the warranty on your products?
All Scoot & Ride products have a 3-year warranty against manufacturer defects. Check out our Warranty page for more details.
My order has shipped but the tracking hasn't shown any updates in a while. What should I do?
If there’s a delivery issue, your tracking information may stop updating or show the same status for several days. If this happens, please contact us. We’ll reach out to the courier on your behalf and help ensure your order gets delivered.
Product related questions
Can your products be used indoors?
Yes, the wheels on all our products are made from high‑quality PU that won’t mark floors. We recommend cleaning them regularly to prevent dirt buildup, which can otherwise lead to marks or floor damage.
The lights in one of the wheels stopped working. What should I do?
Our LED wheels don’t use any batteries and should light up automatically whenever the product is in motion. If the LEDs in any of the wheels stop working, please contact us and we’ll be happy to arrange a replacement.
The head size of my child is between the XXS-S and S-M sizes. Which helmet size should I get?
The best option is to try an SM helmet at one of our retailers to check whether it fits properly or still feels too large. If the fit isn’t quite right, the XXS would be the better choice, even if only for a short period.
The light of the helmet stopped working. How do I fix it?
Helmet LED lights come with a small CR2032 battery inside. These are very common flat batteries that can be easily found. Do not hesitate to contact us if you require any assistance replacing the battery.
